This is an interesting comment: help wanted. To many of us, this would be interpreted as a company seeking employees, but for the sake of this article, I suggest it means the company is seeking expertise... View More
M-Files Corporation, a provider of solutions that dramatically improve how enterprises manage documents and other information, today announced that The Strickland Group, a member of the M-Files Partner... View More
Other than not really understanding what information management is, the single biggest obstacle to information management at most organizations is the lack of a viable business case: If you can’t... View More
An information management policy clearly lays out what kind of data should be kept, what kind should be deleted and establishes a sound, objective method to apply to company-wide data. So, how do you get... View More
Managing information in the form of corporate data, documents and records is arguably one of the most crucial activities for any organization and its employees. Organizations depend on information to make... View More
Cima Software, a major provider of a process oriented Information Management software product called DocuClass now offers its powerful and comprehensive solution as a hosted solution to its customers.... View More
Respondents of ARMA International's April 2009 Records Management survey (ARMA International members and information professionals) were asked to analyze their organizations' total information management... View More
When I think about how far customer communications have evolved, it’s clear that we’ve entered a new era, one where the regulated document is moving from being an artifact of a transaction
Resistance to change is a familiar challenge in any transformation initiative, but it becomes especially entrenched in document-heavy environments. These are the systems and workflows that have been b
For many large, regulated organizations, customer communications management (CCM) systems have quietly become one of the most expensive and limiting parts of the technology stack. According to Aspire
Before we discuss the act of creating effective and personalized customer journeys, it is important to be reminded that the term “customer journey” tells us it’s the customer’s journey. It’s not mine, not ours and not yours....
